CANCEL & REFUND

Ajwa kesar nuts N bites

At Ajwa Kesar, we aim to provide premium quality dry fruits, kesar, and wellness products. Please read our Cancellation & Refund Policy carefully before placing an order.

1. Order Cancellation

• Orders can be cancelled within 12 hours of placing the order or before dispatch, whichever is earlier.

• Once the order is dispatched, cancellation requests will not be accepted.

• To cancel an order, please contact our customer support immediately with your order details.

2. Refund Policy

Refunds are applicable only under the following conditions:

• The product received is damaged, expired, or incorrect

• The package is tampered with at the time of delivery

• The product is missing from the order

To be eligible for a refund, customers must inform us within 24 hours of delivery along with clear photos or videos of the product and packaging.

3. Non-Refundable Items

Due to the nature of our products, the following are non-refundable:

• Opened or used products

• Products damaged due to improper handling after delivery

• Orders placed with incorrect address or contact details

• Discounted or promotional items (unless damaged)

4. Refund Process

• Once your request is verified, refunds will be processed within 7–10 working days

• Refunds will be made to the original payment method

• Shipping charges (if any) are non-refundable

5. Replacement Policy

• In eligible cases, we may offer a replacement instead of a refund

• Replacement products will be dispatched after verification

6. Contact Us

For cancellation, refund, or replacement requests, please contact: